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The product packaging or product color may differ from what is displayed on the screen. In case you receive a wrong item, you have 7 calendar days upon receipt of your purchase to notify us.ĭisclaimer: Please note that manufacturers may alter their ingredient lists or information on their packaging. You are responsible for the shipping and handling charges of your returns unless the wrong item was sent by mistake. We will notify you by e-mail address associated with your account once your return has been processed. Items purchased online must be returned by mail to our Service Centre within 14 calendar days upon the receipt date indicated on the delivery service tracking system. Hera Beauty reserves the right to limit or refuse to accept the return of certain merchandise at any time and for any reason. Original cash register receipt is required to process the exchange. Hair tool, such as irons and dryers, can be returned for an exchange within the warranted time if it’s a defect. Above items are not eligible for a return due to hygienic issues. Hera Beauty wants to ensure our customers the items they purchase are brand new. Cosmetics & tools (lipsticks, foundations, brushes, scissors, etc.).Items that could be worn (Wigs, Ponytails, Buns, Clip-in Hair, Leggings, Wig caps, etc.).Hera Beauty does not offer price adjustment for any product. Refund will be applied to the original method of payment. Items without proof of purchase will not be accepted for a refund or an exchange. No tearing, no bending, no untying, and no removing of any material included in the original packaging) for your return to be processed. Item and its packaging should not be tampered with in any way (ex. Returned items found to be used, damaged, not in their original state, or not in resalable condition will not be processed.

The FINAL SALE ITEMS listed below are neither refundable nor exchangeable.Īll Items must be returned unopened in their original packaging with all tags intact. You can only exchange your in-store purchases at the store. If you are not satisfied with your purchase, you may return it for a refund for online purchases. We'll notify you via e-mail of your refund once we've received and processed the returned item.We want you to be satisfied with your purchase, but if you decide to return, we’re here to help. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. Shop Beauty Depot only pays for return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and at our discretion.

For customers outside of the Continental United States Shipping Zone, returns are then and only then extended to a 45-day period.

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You may return most new, unopened, unused items within 30 days of delivery for a full refund. View our Shipping Policy for more details. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Orders shipped outside of the USA are subject to additional Taxes & Duty Charges at Delivery. Some orders may take up to 2 business days to ship from our store. Boxes! We offer same day shipping on orders placed before 3:00pm EST Monday through Friday. We can ship to virtually any address in the world, including A.P.O.

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Shop Beauty Depot offers free shipping on all orders $65+ within the continental U.S.! For our customers outside of the continental U.S.A., we offer competitive rates with quick delivery times through our partnerships with UPS, USPS, and more.